Dial-a-Cab

  • Our contact centre

    Our new modern contact centre, with up to date technology, operating a 24/7, 365 days of the year, has 80 positions to handle Inbound and Outbound telephone calls.

    All of our Customer Service Representatives are required to undertake comprehensive in house training to the highest possible level. We provide continued support and training through Call Monitoring to ensure an excellent Customer Service is provided.

    Operationally each shift comprises of five Team Leaders. The Senior Controller has a team of six controllers whose primary responsibility is to ensure all trips are allocated to our fleet of 2,500 drivers.

    Our contact centre