© Copyright all content 2015 ODRTS Ltd. Dial-a-Cab House, 39-47 East Road, London N1 6AH
With our HQ based in Central London, we recognise a friendly, supportive client-centric service culture is essential to the success of
our business. Our teams of highly engaged professionals, enjoy first-class training and career progression opportunities.
Such investment in a top-quality workplace is not only why so many choose to join us, but why they choose to stay.
Working for DaC means learning new skills and enjoying great benefits. In addition to highly competitive rates of pay, all our teams enjoy:
Why work here?
When I tell people I work for DaC, they are often intrigued to know what it is. I explain it's the London black cabs - I don't want them to get the
impression it's a back street minicab service.
After I'd been a Customer Service Representative for six months, a Team Leader position became available. I was over the moon when I was told I had got
the job. I'm enjoying my job even more now.
No two shifts are the same. You never know what is going to happen. I am always willing to learn new stuff and better myself in any way that I can. They
also offer NVQ's here, which is a good thing.
I've enjoyed being here since I started and I feel there are always opportunities to move in different directions and progress.
In my time here, I have been trained in all aspects of the Contact Centre. I have also completed an NVQ in Customer Service.
The best things about working for DaC are the hours and being able to do overtime. As my shift finishes at 4pm, it's great to have the time to get home
and do the things you need. I much prefer having a set shift pattern that doesn't change from one week to the next. You do get a chance at DaC to earn more
money through overtime, which is really handy if you want to go on holiday or Christmas is coming up.
I really like the atmosphere here: it's very friendly and family-orientated. Everybody is lovely. They are all willing to give their time to help if I had
any problems or queries. I have already recommended [other] people to work here. It is certainly the best move I have made
When I joined I was firstly trained as a Customer Service Representative before moving into Despatch. The trainers are really good and will bend over
backwards to help you with anything.
I was a DaC driver for the 15 years and I think it's the best taxi circuit in London. I think the fact I have done The Knowledge is a great advantage, but
you don't have to have been a cab driver to work in Despatch.
It's a relaxed atmosphere, but business comes first and the calls have to be answered. The great thing is that when you've taken your last call, that's it.
There's no paperwork to take home with you or anything to worry about.
I've found a job I like, with people that I respect. DaC are really going places
When I first started, the training was very helpful. It wasn't tedious; it was fun. The trainers are really good and make you feel comfortable. My Team
Leader made me feel very welcome and part of the group straight away. It's much better than my previous job.
It's a good job, especially if you've just come out of university or it's early in your career. It gives you confidence to speak to people from all walks
of life - business people working for our large accounts in the City.
There's a real mix of older people and younger people here, which is good because it helps you deal with people of all ages on the phone. I've made some
really good friends.
It's a good wage - especially if it's your first full-time job after university. I've never been away on holiday so often!
Contact Centre staff
If you have a keen eye for detail, an excellent telephone manner and strong keyboard skills, this is the job for you. All our Customer Services
Representatives (CSR) possess a warm and friendly disposition and a passion for exceeding customer expectations. Previous experience is not essential as
comprehensive, on-the-job training is provided.
The majority of our CSRs work full-time on one of following shift patterns:
There are also part-time employment opportunities, both during the week and at weekends.
For more information about what our CSRs do and what we look for when recruiting them, click on the links below.
Job description|Person specification