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Credit Card Hirings Line: 020 7426 3420
These are the terms and conditions for the supply of a computer controlled licensed taxi provided by Dial a Cab.
All bookings are subject to driver availability and therefore arrival times cannot be guaranteed. Dial-a-Cab shall have no liability if a pick-up or journey time exceeds any estimate given or if we cancel a booking - provided we have used reasonable endeavours to fulfil the booking. Dial-a-Cab shall have no liability if the cost of a journey exceeds any estimate given. Any estimate given is supplied and accepted on the basis that it is an estimate only, net of any extra's or handling fee's and is based upon the conditions and tariff in place at the time.
The taximeter will start running when the driver accepts the assignment. The taxi will arrive showing a "run-in" up to a maximum of £4.20 on the taximeter depending on the distance travelled by the driver to reach the pick up address. The taximeter will continue running throughout your journey until your destination is reached at which point the meter cost of the journey, inclusive of the run-in charge, will be displayed on the taximeter. Please note that all meter charges are set and controlled by Transport for London.
All hiring's are subject to a £2.00 booking fee, as itemised on the fare chart displayed in the taxi, and will be charged by your driver as an extra at the time of payment. A handling fee of 12.5% - minimum £2.00, will be applied to all card payments. For your security and convenience, please hand your card to the driver at the start of the journey. Your driver will provide a receipt if required - Gratuity is discretional.
Dial-a-Cab shall have no liability for any damage, loss, costs, claims or expenses suffered by you (other than in the event of death or personal injury) by reason of anything outside our reasonable control.
Please ensure that any item, including valuables and personal effects brought into the taxi with you are removed from the taxi at the end of the journey. Any item found in the back of a taxi, but not belonging to the current passenger, shall be brought to the attention of the driver as
soon as it is possible to do so.
Any claim or complaint pertaining to a journey undertaken by Dial-a-Cab, should be made in writing within one week of the complaint arising to the company secretary.
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